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Web product
Added September 8, 2026
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About the product
Inquio is a quality assurance platform that audits real chatbot conversations to reveal what your dashboards miss. While standard metrics like containment rate and CSAT appear healthy, bots often deliver incorrect answers, misroute intents, and frustrate customers silently. Inquio analyzes conversation transcripts—uploaded via CSV or API—to generate a Bot Report Card prioritizing issues by severity and business impact. The platform identifies incorrect or outdated answers delivered confidently, missed intents that bypass fallbacks, customer frustration and abandonment, safety violations and compliance risks, and untapped buying or churn signals. Every conversation receives an Inquio Score measuring bot quality over time with industry benchmarking. Built for CX teams, support professionals, and conversation designers, Inquio requires no integration projects, delivering analysis results in minutes.
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