2 products
Customer care apps
Everything the AppRater community filed under customer care, newest first. AppRater reviews every listing before it appears.
Vidbix
iOS · 10 recommendations
Vidbix - Customer screen-recordings to solve issues faster
Vidbix enables your customers to explain their issues by recording their screen+voice without the need to install anything on their side. It’s easier to explain for your customers and provides all the context to your agents to solve issues faster and personally. Vidbix is fully integrated into Intercom and Zendesk (more coming soon) or can be used stand-alone.
Alpaca
iOS · 22 recommendations
Alpaca
Get screenshots from your customers and understand problems immediately. In-app support makes it easy for your customers to find you. Solve problems by sharing screenshots and skip playing email ping-pong. Easy annotation with virtual pens and sticky notes make it fun for your customers to get in touch. Your customers are already there - start a conversation.