6 products
Customer success apps
Everything the AppRater community filed under customer success, newest first. AppRater reviews every listing before it appears.
Vidbix
iOS · 10 recommendations
Vidbix - Customer screen-recordings to solve issues faster
Vidbix enables your customers to explain their issues by recording their screen+voice without the need to install anything on their side. It’s easier to explain for your customers and provides all the context to your agents to solve issues faster and personally. Vidbix is fully integrated into Intercom and Zendesk (more coming soon) or can be used stand-alone.
Floik
iOS · 4 recommendations
Floik - Create interactive demos, explainer videos, and how-to guides for your product
Floik is an all-in-one solution to showcase any SaaS product in action. It makes life easy for customer-facing teams by converting a single screen recording into multiple product collateral, like step-by-step guides, explainer videos, and interactive demos. Besides simplifying the content creation process, Floik gives teams a neat CMS to manage all the content and collaborate seamlessly.
Sybill
iOS · 13 recommendations
Sybill - generative AI and emotion AI company that is building a personal assistant and str
Meet Sybill, the game-changing AI tool designed to enhance sales performance and save your reps valuable time. Sybill records, transcribes, and summarizes calls, automatically generating meeting summaries and follow-up emails that reps can tweak and send immediately after a call. By analyzing video feeds for non-verbal cues and leveraging advanced generative AI, Sybill surfaces insights about prospect engagement, helping sales teams fine-tune their approach. But that's not all—Sybill also acts as the central nervous system for sales teams, sharing call summaries in a public Slack channel to create a real-time news feed of deals, keeping sales leadership informed and engaged. Transform your sales process, maximize productivity, and stay ahead of the competition with Sybill, the future of sales enablement.
Parlor
iOS · 14 recommendations
Parlor - All-in-One Feedback Management System
Parlor organizes all feedback into a single system of record, quantifies the highest impact needs, and automatically closes the loop with your users. We do this in three ways: 1. Collect & Organize Feedback: Aggregate feedback from any source – product, support, or sales – into a single system of record to catalogue critical feedback trends. Popular features: • Customizable in-moment surveys • In-product feature requests & bug reports • Live chat, Slack, and support ticketing integrations 2. Validate & Prioritize Feedback: Identify the most pervasive and impactful user needs, prioritized by request volume, revenue, and customer sentiment. Popular features: • User voting on requests • Salesforce and JIRA integrations • Merge similar feedback to clearly quantify impact. 3. Communicate & Educate your users: Parlor closes the loop by automatically communicating progress and improvements back to users as their individual needs are addressed. Popular features: • In-app release notes • Dynamically segmented user cohorts • Automatic status updates on user requests Streamline your tools, simplify your workflow, and unite your teams around your users' needs. Parlor connects directly to the tools that matter, including live chat, ticketing systems, CRMs, JIRA, and Slack. So, all important customer information can be used to measure the impact of collected feedback, which allows your teams to prioritize their work.
Palar Support
iOS · 37 recommendations
Palar Support - On-demand technical support
Our support engineers help your customers with tickets, emergencies, phone calls and chats 24/7. On-demand, transparent, pricing. Only pay for what you need.
Productroad
iOS · 34 recommendations
Productroad - customer feedback management and feature upvoting
Productroad helps companies to make better products by listening to customers. It's a place where customers can leave feedback and upvote feedback from other users. The team of a product can make a roadmap based on customer's feedback and share that roadmap with other team members or with customers. We provide a changelog for your product and send notifications to customers informing them about their feedback.