Deflectvo
A customer self service portal for the small company that answers the same twenty questions all day: the help centre that answers before a ticket is raised, the customer's own account, cases and documents, and the request form that raises a ticket only when self-service has not worked. The worksheets work the case for it on the page from your own figures: tickets a month, the share the portal will answer, what an agent-handled ticket costs and what the portal costs into savings a month and a payback in days; ticket categories, articles per category and minutes per article into the articles to write, the hours and the share of tickets covered. Free, no account. Pro keeps every customer's account, cases, articles read and requests against the customer, with the deflection per month. Nothing here is an industry rate; every figure is yours.