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Added January 5, 2023

Bornevia mobile customer support app

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About the product

Mobile customer service helpdesk app on your smartphone anytime, anywhere. Monitor all your support tickets, agents, and their performance on-the-go. Here are list of what you can do with Bornevia Android app: • View and reply to your support tickets coming from email, Facebook, Twitter, and WhatsApp. • Change ticket attributes, like assign to teammates, add hashtags, and transfer to another team. • Leave private note to your support tickets. • Receive real time push notifications on ticket events. • Real-time collision detection, ability to see who is viewing the ticket you are currently on. • Access analytics and reporting, such as ticket volume, team performance, and individual performance (for managers/admins). • Switch between and view support tickets in multiple team inboxes (for managers/admins) Bornevia is a simple customer service software made for online businesses. It integrates with online conversation channels (email, Twitter, Facebook, SMS, and live chat) and lets support teams/organisations collaborate easily in an email-like interface that requires no training to get used to. Bornevia brings simplicity, collaboration, and multichannel into your online customer support.
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