8 products
Helpdesk apps
Everything the AppRater community filed under helpdesk, newest first. AppRater reviews every listing before it appears.
Fetchply
Web
Fetchply
Fetchply lets you build AI customer support agents trained only on content you approve: your website, files, and Q&A. Publish the agent as a chat widget or connect it to WhatsApp, Instagram, Slack, Discord, Shopify, and WooCommerce. It answers customers instantly, hands off to a human via a shared inbox when needed, captures leads, and can fetch live data (like order status) through Functions. Free plan available.
Desk365
iOS · 6 recommendations
Desk365 - Modern Helpdesk for the Microsoft 365 workplace
Desk365 is a conversational Microsoft Teams ticketing system that allows your business to manage all customer conversations in a single interface.
Euphoric.ai
iOS · 12 recommendations
Euphoric.ai – Bringing all customer conversations into one smart inbox
Euphoric.ai is a multi-channel help desk platform that integrates email, messenger, and voice call support into one shared inbox, simplifying ticket management. Its AI features automate routine tasks like reply suggestions and ticket summaries, enhancing productivity. The internal knowledge base powered by AI offers immediate answers, reducing search time for agents. With built-in phone support, teams can manage calls directly from the platform, streamlining communication. Advanced reporting tools provide managers with detailed insights for improving service. Euphoric.ai also prioritizes security with compliance to industry standards like PCI DSS and ISO.
Bornevia mobile customer support app
Android · 57 recommendations
Bornevia mobile customer support app
Mobile customer service helpdesk app on your smartphone anytime, anywhere. Monitor all your support tickets, agents, and their performance on-the-go. Here are list of what you can do with Bornevia Android app: • View and reply to your support tickets coming from email, Facebook, Twitter, and WhatsApp. • Change ticket attributes, like assign to teammates, add hashtags, and transfer to another team. • Leave private note to your support tickets. • Receive real time push notifications on ticket events. • Real-time collision detection, ability to see who is viewing the ticket you are currently on. • Access analytics and reporting, such as ticket volume, team performance, and individual performance (for managers/admins). • Switch between and view support tickets in multiple team inboxes (for managers/admins) Bornevia is a simple customer service software made for online businesses. It integrates with online conversation channels (email, Twitter, Facebook, SMS, and live chat) and lets support teams/organisations collaborate easily in an email-like interface that requires no training to get used to. Bornevia brings simplicity, collaboration, and multichannel into your online customer support.
ThriveDesk
iOS · 33 recommendations
ThriveDesk
ThriveDesk is a simple, affordable help desk software for exemplary customer service, for a WordPress theme or plugin business, or a Bootstrap-based SAAS startup. ThriveDesk is the ideal solution to consider over Zendesk or Zendesk alternatives. Its built-in functionalities like shared inbox, CRM, Live chat, Reporting, Knowledge base, Email Signature Generator, and a lot more other integrations help you to track conversations and improve responsiveness smoothly.
UseResponse
iOS · 33 recommendations
UseResponse - Complex Customer Support and Feedback System
UseResponse is all-in-one solution designed to organize customer support and self-service. It includes: 1. Omnichannel Help desk ticketing system (including management of App ratings and reviews) 2. Live chat with aggregator of messengers (WhatsApp, FB Messenger, WeChat, Line, Telegram, etc.) 3. Chatbot 4. Communities for feedback and ideation 5. Knowledge base
Members
iOS · 34 recommendations
Members - For managing associations and clubs.
Members is a cloud-based system; which means it is ever evolving, adding new features and benefits without any system downtime or expensive internal projects. Our team has taken the best technologies available today and built a beautiful modern framework. The application itself has been designed by a specialist team (user experience UE/UX, architects, business analysts, developers, testers) whose experience derives from highly successful medical college systems. Unlike most other cloud systems in the marketplace, your organisation database is separated from every other organisation. Go checkout our ever growing list of features, like eLearning, payments, invoicing, helpdesk and discussions.
Interakt
iOS · 12 recommendations
Interakt - Simple Customer Engagement Platform
Interakt makes customer engagement easy. Engage and convert all your online site visitors into loyal customers via emails, notification, LiveChat, helpdesk and more.