8 products
Support apps
Everything the AppRater community filed under support, newest first. AppRater reviews every listing before it appears.
Capable
iOS · 42 recommendations
Capable - Browser Diagnostics Tool for Teams
Capable provides you with all the support details you need to diagnose your customers problems quickly and effectively. Find out what that browser has support for, what screen size your customer has and whether they have installed adblockers, all whilst they make a support request. With support for Zendesk, Freshdesk and soon - Intercom - you'll be diagnosing problems quicker than ever.
Trails
iOS · 18 recommendations
Trails - The easiest way to document your process
Trails makes it simple for anyone to build a step-by-step guide. No copying and pasting screenshots - just record your process and out comes a beautiful guide. Key Features - Automated guide creation: Trails captures your actions and voice on any web-based workflow and automatically generates step-by-step guides, eliminating manual screenshotting and note-taking. - Sensitive data redaction: Blur sensitive information in your screenshots to protect personal or corporate data. - Easy sharing & export: Distribute guides via shareable links, embed in knowledge bases, support portals, or export to PDF for offline access and distribution. Benefits - Save hours on documentation: Free up your team to focus on higher‑value work. - Streamline onboarding: Provides new hires with clear, visual tutorials they can follow at their own pace, reducing ramp‑up time and support requests. - Eliminate knowledge gaps: Ensures every procedure is captured accurately, cutting down on rework and missteps.
Alpaca
iOS · 22 recommendations
Alpaca
Get screenshots from your customers and understand problems immediately. In-app support makes it easy for your customers to find you. Solve problems by sharing screenshots and skip playing email ping-pong. Easy annotation with virtual pens and sticky notes make it fun for your customers to get in touch. Your customers are already there - start a conversation.
Everconnect
iOS · 32 recommendations
Everconnect - Remote database administration & support
Everconnect Data Systems was formed in 2010 to provide a full range of database/software/support services for medium to large-sized businesses. We guarantee our customers the best data management to direct their business towards the future. We have worked with notable organizations including Universal Studios, Hewlett-Packard, and many others. Our team has experience in supporting up to 120 concurrent database servers. Some of these DB servers house up to 100 databases on them and the sizes range from 100MB to 10 TB. Also, we have supported up to 10 SQL Server Clusters and 2 MS OLAP servers/SSAS. This takes a great deal of organization and understanding of the various data systems.
Bornevia mobile customer support app
Android · 57 recommendations
Bornevia mobile customer support app
Mobile customer service helpdesk app on your smartphone anytime, anywhere. Monitor all your support tickets, agents, and their performance on-the-go. Here are list of what you can do with Bornevia Android app: • View and reply to your support tickets coming from email, Facebook, Twitter, and WhatsApp. • Change ticket attributes, like assign to teammates, add hashtags, and transfer to another team. • Leave private note to your support tickets. • Receive real time push notifications on ticket events. • Real-time collision detection, ability to see who is viewing the ticket you are currently on. • Access analytics and reporting, such as ticket volume, team performance, and individual performance (for managers/admins). • Switch between and view support tickets in multiple team inboxes (for managers/admins) Bornevia is a simple customer service software made for online businesses. It integrates with online conversation channels (email, Twitter, Facebook, SMS, and live chat) and lets support teams/organisations collaborate easily in an email-like interface that requires no training to get used to. Bornevia brings simplicity, collaboration, and multichannel into your online customer support.
UseResponse
iOS · 33 recommendations
UseResponse - Complex Customer Support and Feedback System
UseResponse is all-in-one solution designed to organize customer support and self-service. It includes: 1. Omnichannel Help desk ticketing system (including management of App ratings and reviews) 2. Live chat with aggregator of messengers (WhatsApp, FB Messenger, WeChat, Line, Telegram, etc.) 3. Chatbot 4. Communities for feedback and ideation 5. Knowledge base
HelpCentral
iOS · 50 recommendations
HelpCentral
HelpCentral's Mission: We are launching an SaaS product (to be expanded on in future articles) and have the goal of exploding from 0 to 1 million users. We are tracking every move we make along this path, and we're putting it out there for you to learn from. Lap up the successes, avoid the failures — you're guaranteed to learn from all of it if you follow along.
MessagePath
iOS · 37 recommendations
MessagePath - The intelligent business writing coach.
Messagepath uses automation to help create more effective marketing copy, sales emails, and support responses.