30 products
Customer service apps
Everything the AppRater community filed under customer service, newest first. AppRater reviews every listing before it appears.
Agent Insight
Web
Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both. Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them. Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system. Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards. Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Evoriqa
Web
Evoriqa
Evoriqa turns your existing knowledge into an AI support agent that actually resolves tickets — not just deflects them. Paste your website URL and get a working AI agent in 60 seconds, no signup required. Evoriqa crawls your docs, help center, and site content to build an agent that answers customer questions instantly, captures leads, books appointments, and hands off to a human the moment a conversation needs one — across every channel you support. Key features: - Instant agent builder — go from URL to live, shareable AI agent in under a minute, then claim and customize it - Shadow mode — the AI drafts replies, your team approves them, and per-channel accuracy metrics show you exactly when it's safe to go fully autonomous - Human handoff — seamless escalation so customers never get stuck in a bot loop - Lead capture & appointment booking — turn support conversations into pipeline, not just closed tickets - Industry templates — pre-built agents for clinics, salons, restaurants, hotels, law firms, and automotive shops - Full white-label mode for agencies — resell under your own brand, connect your own Stripe account, and set your own client pricing. Reseller plans start at $79/month with unlimited margin on what you charge clients Who it's for: SMBs that want 24/7 support without hiring, and agencies/freelancers who want a productized AI support offering they fully own and bill themselves. Transparent credit-based pricing with a guaranteed message floor — no surprise overages. Start free, no trial clock.
XBert
Web
XBert
XBert is an AI employee that streamlines customer communications for businesses. It answers calls, texts, and chats, identifies customer needs, takes action on requests, and transfers interactions to your team with full context preserved. Perfect for small businesses and startups looking to reduce manual communication workload, improve response times, and add 24/7 coverage without hiring additional staff. Try XBert free for 14 days. FEATURES • Communication automation: Handles your calls, texts, and chats automatically so you don't have to. • Customer intent: Figures out exactly what your customers need as soon as they reach out. • Request management: Takes action on common customer requests on your behalf. • Smart handoffs: Passes conversations to your team with all the background info included. • Always on: Provides 24/7 support so you never miss a customer message. • Efficiency: Cuts down your daily manual workload so you can focus on other tasks.
BlueSearch
Web
BlueSearch
BlueSearch is an AI-powered website search component that delivers intelligent, conversational answers to user queries with source references. It combines semantic search with conversational AI to help website visitors find information faster. The component integrates into your site to provide a modern search experience that understands natural language questions and returns relevant answers with attribution.
CZGPT
Web
CZGPT – ChatGPT Top-Up
CZGPT AI is a convenient AI subscription top-up platform supporting popular services like ChatGPT, Claude, Gemini, Grok, and Suno. It offers a fast and simple way to activate or renew AI subscriptions, with ChatGPT Plus top-ups completed through official channels in as little as 2 minutes. FEATURES • AI Membership Upgrades: Helps you pay for premium subscriptions like ChatGPT Plus, Claude Pro, Grok, and Gemini. • Easy Payments: Lets you pay using Alipay or WeChat instead of needing a foreign credit card. • Instant Delivery: Sends your order automatically so you can start using your service in just a few minutes. • Ready Made Accounts: Offers pre-registered accounts for ChatGPT, Claude, and Grok so you can start using them immediately. • Simple Setup: Provides clear, step-by-step tutorials to guide you through the activation process. • Customer Support: Includes guarantees and support for all your orders to make sure your account works properly.
GloboHire
iOS · 15 recommendations
GloboHire - The Easiest Way to Hire Offshore Talent
GloboHire is a subscription global talent platform that empowers brands to offer customer support at scale. Founded in Temecula, California, GloboHire was created to deliver reliable, affordable, and scalable team members to any business. Globohire saves you time and money by placing skilled offshore talent into your team for a flat monthly rate, and GloboHire handles all hiring, payroll, and HR so you can focus on growth.
Kayako
iOS · 42 recommendations
Kayako - Help desk software
Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.
Hubber
iOS · 25 recommendations
Hubber - Live chat for small to medium businesses
Hubber is a free live chat for online businesses designed to increase sales and improve customer support. By using Hubber, you can connect your agents and prospects to attract, engage and convert them. There is a freemium version of Hubber available for any business of any size. You can try other options for 14 days for free too.
Feeedback
iOS
Feeedback - Decode customer feedback and build what matters
Collect real-time user reviews, monitor churn, and discover key opportunities for your SaaS.
CoachBuddy
iOS · 30 recommendations
CoachBuddy - Automated note taking for life and business coaches
Focus on deep listening and reflection and let CoachBuddy keep track of everything for you.
Desk365
iOS · 6 recommendations
Desk365 - Modern Helpdesk for the Microsoft 365 workplace
Desk365 is a conversational Microsoft Teams ticketing system that allows your business to manage all customer conversations in a single interface.
VoiceHub
iOS · 6 recommendations
VoiceHub - The AI Phone Agent Your Customers Love
VoiceHub is a conversational AI platform that replaces human agents with AI-powered agents to automate and optimize inbound and outbound calls. This boosts call capacity, reduces operational costs, and ensures consistent service quality. Unlike traditional IVR systems, VoiceHub can handle over 1000 calls simultaneously. It provides 24/7 customer support, integration with existing systems (e.g., Genisis, Microsoft Teams, Cisco), and support for multiple languages and dialects. Additionally, VoiceHub allows you to customize the voice and user experience through voice cloning and customization and to train it to have more natural conversations with your clients. VoiceHub provides instant AI responses during conversations, operates reliably, and offers flexibility to adjust the AI. With real-time insights and advanced speech recognition, VoiceHub helps businesses scale efficiently while maintaining data privacy and compliance.
OuterCold
iOS · 9 recommendations
OuterCold - The AI Cold Email Tool Built for Agencies
OuterCold is the only platform you need to improve on your cold email workflow and to close more leads through improved deliverability and better follow-up systems. We generate replies to your leads' emails using AI. This way, you can focus on closing deals and not on replying to emails. Leads are no longer constrained to a single cold email campaign. You can reactivate leads and follow-up with them throughout the year. All in one place. Automatically suggest meeting times and book meetings by integrating with your calendar.
Polser
iOS · 12 recommendations
Polser - WhatsApp customer service manager, making it 10x easier to handle customers
Polser is revolutionizing customer service by blending smart technology with genuine human interactions. As the first WhatsApp customer service manager, Polser empowers businesses to manage their customer conversations with ease and ensure the human connection. The platform automates essential tasks like appointment scheduling, real-time translation, and FAQs, enabling teams to focus on what truly matters—delivering personalized and empathetic support.
RAVATAR
iOS
RAVATAR - Real-Time Interactive 3D AI Avatar Platform
RAVATAR Avatar-as-a-Service (AaaS) breathes life into your digital experiences as the premier provider of high-quality, hyper-realistic 3D AI Avatars. Designed for seamless, dynamic real-time interactions, our avatars leverage cutting-edge Generative AI and Conversational AI technologies to replicate human appearance and behavior with stunning accuracy. Whether for personal use or professional applications, RAVATAR AI avatars deliver unmatched versatility, enhancing virtual presence, user engagement, customer service, and more. With RAVATAR, you unlock the full power of digital humans — elevating your business, captivating your audience, and redefining what's possible in the virtual world.
Alpaca
iOS · 22 recommendations
Alpaca
Get screenshots from your customers and understand problems immediately. In-app support makes it easy for your customers to find you. Solve problems by sharing screenshots and skip playing email ping-pong. Easy annotation with virtual pens and sticky notes make it fun for your customers to get in touch. Your customers are already there - start a conversation.
Workhub
iOS · 34 recommendations
Workhub - The Only AI Platform you will ever need!
A privacy-focused platform that centralizes knowledge to enhance collaboration and leverages AI to streamline automation. It includes scheduling and recognition to boost efficiency and team morale. Moreover, a conversational bot empowers you with insights, knowledge, and data-driven actions.
DearAI
iOS
DearAI - ChatGPT for Your Customers
DearAI is an AI solution to automate inbound customer interactions for B2B startups and SMBs. DearAI automates and integrates inbound sales, customer support, and customer insights collection. Unlike other solutions, our aim is to help B2B startups and SMBs grow: 1. Our solution collects customer insights data for business. With the data, business owners can understand more about customers and market. 2. We focus on human and chatbot collaboration.
VereQuest
iOS
VereQuest - Helping companies keep the promises they make
VereQuest's VQ Online is a powerful quality assurance software tool designed for contact centers. It offers comprehensive features and real-time reporting to assess agent performance, monitor customer interactions, and enhance service quality. With its user-friendly interface and robust analytics, VQ Online optimizes contact center operations and drives customer satisfaction. Unlimited users, unlimited evaluations, and unlimited agents for just $2500 USD/month
OpenWidget
iOS · 39 recommendations
OpenWidget - Free Online Customer Service Tools for connecting with website visitors
Establishing strong connections with customers can be difficult when managing multiple tools across different contact points. Luckily, OpenWidget has a solution. This website widget is free and allows immediate access to a range of features that support sales growth and communication, including a contact form, product cards, and an FAQ template. With AI-based onboarding and product setup, installing OpenWidget is simple. Moreover, it is compatible with all contemporary e-commerce platforms. As OpenWidget advances, so will its range of features – we are always striving to provide new and innovative functionality. Take advantage of this chance to create trust and transform website visitors into dedicated clients. And all of this without any costs! OpenWidget offers a hassle-free Contact Form that is simple and stylish, allowing your customers to ask questions, make inquiries, and contact you easily. Thanks to AI, you can customize the welcoming message displayed in the Contact Form widget. This will help you make a great first impression on your customers and save you the time you would have spent configuring the widget manually. If you want to showcase your products and latest updates, OpenWidget's Product Cards are an excellent choice. Copy and paste the product link into OpenWidget, and our platform will create an engaging and visually appealing card that will grab your website visitor's attention. Moreover, our AI-assisted configurator lets you concisely summarise your products with just one click. With OpenWidget's FAQ module, you can enable your visitors to find answers to frequently asked questions without having to ask them directly. Creating a comprehensive FAQ section can help your customers quickly and easily find the information they need, leading to more sales. Providing customers with swift and informative answers is often a decisive factor in their decision to purchase.
Donut.cx
iOS · 26 recommendations
Donut.cx - Omnichannel messaging platform for sales, support and marketing
Donut.CX is the ultimate omnichannel engagement platform for elevating customer service and fostering better relationships with customers. It brings together all customer interactions in one convenient place so that teams can streamline issue resolution, drive sales growth and provide a truly personalized experience for every client all from within an intuitive unified team inbox! Donut.CX helps businesses place the entire customer engagement in one place, so resolving issues, selling products/services, or providing personal responses become quick & easy tasks. Now administrators can strengthen those relationships with a unified team inbox that's tailored to meet all of the respective needs making everyone happier along the way!
Soon
iOS · 18 recommendations
Soon - Employee scheduling for modern teams
Soon helps fast-growing companies scale their operations. Our solution structures all aspects of employee scheduling. It improves internal communication and workforce management. Our software is mostly used by customer service teams at scale-ups. We design Soon for ease of use, flexibility and fun - so our end users become happy employees :).
LiveAgent
iOS · 33 recommendations
LiveAgent - seamlessly combine all communication channels in one platform
LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. LiveAgent's biggest advantage is the ability to seamlessly combine all communication channels in one platform. Equip your team with LiveAgent's state of the art features and watch your customer satisfaction rates skyrocket. And remember, great customer service starts with better help desk software.
Smarter Contact
iOS · 24 recommendations
Smarter Contact - An omni-channel messenger platform
Smarter Contact is an innovative SMS marketing tool and omnichannel messenger platform that helps reach, connect, and convert leads more effectively and efficiently. Build personal connections with customers even while scaling your communication efforts and channels with a CRM, bulk texting, pre-scheduling, message templates, and advanced data. The skip tracing tool provides a way to look up the phone number of any person with a near-perfect accuracy rate.