6 products
Help desk apps
Everything the AppRater community filed under help desk, newest first. AppRater reviews every listing before it appears.
Keeping
Web · 1 recommendations
Keeping
Keeping is a shared inbox and helpdesk tool that works as an overlay on Gmail, via Chrome and Safari extensions, so teams can manage customer support without leaving the email client they already use. A shared mailbox like support@company(dot)com becomes a collaborative workspace: incoming customer emails turn into trackable tickets that can be assigned to teammates, tagged, prioritized, and moved through statuses, while replies still go out from the shared address. On top of that core, it layers team-oriented features collision detection so two agents don't answer the same message, shared drafts and internal notes with @mentions, response templates and autoresponders, if/then workflow automations (auto-assign, round-robin), SLA tracking, CSAT surveys, and reporting on response and resolution times, plus integrations with tools like Shopify, HubSpot, Jira, Asana, and Zapier. Keeping gives you a full helpdesk's power without making your team learn or switch to a separate helpdesk app since everything lives inside Gmail.
Kayako
iOS · 42 recommendations
Kayako - Help desk software
Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.
Euphoric.ai
iOS · 12 recommendations
Euphoric.ai – Bringing all customer conversations into one smart inbox
Euphoric.ai is a multi-channel help desk platform that integrates email, messenger, and voice call support into one shared inbox, simplifying ticket management. Its AI features automate routine tasks like reply suggestions and ticket summaries, enhancing productivity. The internal knowledge base powered by AI offers immediate answers, reducing search time for agents. With built-in phone support, teams can manage calls directly from the platform, streamlining communication. Advanced reporting tools provide managers with detailed insights for improving service. Euphoric.ai also prioritizes security with compliance to industry standards like PCI DSS and ISO.
Alpaca
iOS · 22 recommendations
Alpaca
Get screenshots from your customers and understand problems immediately. In-app support makes it easy for your customers to find you. Solve problems by sharing screenshots and skip playing email ping-pong. Easy annotation with virtual pens and sticky notes make it fun for your customers to get in touch. Your customers are already there - start a conversation.
UseResponse
iOS · 33 recommendations
UseResponse - Complex Customer Support and Feedback System
UseResponse is all-in-one solution designed to organize customer support and self-service. It includes: 1. Omnichannel Help desk ticketing system (including management of App ratings and reviews) 2. Live chat with aggregator of messengers (WhatsApp, FB Messenger, WeChat, Line, Telegram, etc.) 3. Chatbot 4. Communities for feedback and ideation 5. Knowledge base
LiveAgent
iOS · 27 recommendations
LiveAgent - Answer more tickets with all-in-one help desk software.
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service.