28 products
Customer support apps
Everything the AppRater community filed under customer support, newest first. AppRater reviews every listing before it appears.
Prodsight
iOS · 35 recommendations
Prodsight - Automated topic and sentiment analysis for Zendesk and Intercom
Prodsight automatically analyses every Intercom conversation for topics and sentiment to help your team: - Identify customer issues - Track feature requests - Prioritise product roadmaps - Inform marketing campaigns & much more...
Algomo
iOS · 28 recommendations
Algomo - Scale your customer service to all your markets
Hi all 👋 Did you know that 29% of businesses lose customers because they don’t offer multilingual support and that more than 90% of a website’s users prefer self-help tools over humans? Algomo.com is a zero-code customer service platform with an integrated multilingual chatbot that helps you expand internationally, reduce your customer service costs, and generates meaningful content recommendations for your website to optimize your SEO. Here is a 2-minute demo video of the technology. We are now accepting early sign-ups for our beta launch and we are also building a customer waitlist. You can sign up for our beta program by sending an email to [email protected] and in exchange you will get $1000 worth of credits to spend after our beta period is over, and of course free usage throughout that period. We will be limiting this offer to the first 100 accounts only. Looking forward to having you onboard and helping us shape our product!
Channels
iOS · 32 recommendations
Channels - Power up your customer service
Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet IVR - so your customers get straight to the right agent Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
Interakt
iOS · 12 recommendations
Interakt - Simple Customer Engagement Platform
Interakt makes customer engagement easy. Engage and convert all your online site visitors into loyal customers via emails, notification, LiveChat, helpdesk and more.