40 products
Customer Support apps
Everything the AppRater community filed under Customer Support, newest first. AppRater reviews every listing before it appears.
Vidbix
iOS · 10 recommendations
Vidbix - Customer screen-recordings to solve issues faster
Vidbix enables your customers to explain their issues by recording their screen+voice without the need to install anything on their side. It’s easier to explain for your customers and provides all the context to your agents to solve issues faster and personally. Vidbix is fully integrated into Intercom and Zendesk (more coming soon) or can be used stand-alone.
Auralis AI
iOS · 8 recommendations
Auralis AI - Customer Experience Automation
Auralis AI is an advanced platform designed to revolutionize customer experience through AI-powered automation. It enables businesses to streamline support operations by handling repetitive tasks, offering 24/7 assistance in multiple languages, and integrating seamlessly with existing CRM and helpdesk systems. Auralis AI boosts efficiency by reducing response times, minimizing human error, and enhancing customer satisfaction. With robust analytics and continuous learning, it adapts to evolving customer needs, ensuring personalized and efficient support. This makes Auralis AI a valuable solution for businesses seeking scalable, intelligent customer interaction automation.
VoxMail
iOS · 4 recommendations
VoxMail - The voice-first customer contact tool
VoxMail amplifies your customer's voice and aims to make your business as contactable as possible, in the least disruptive manner possible. No more missing out on leads or important customer queries and less time spent answering phones and dealing with live chat queries. Our tool can be easily embedded into your website, allowing your customers to quickly leave you a voice message or typed message in any language. This message will be transcribed, translated if different to your business language, and also summarised if quite a long message. This will all get wrapped up and sent to your business inbox, with the audio file attached. You simply click reply to your email whenever suits you best.
My AI Front Desk
iOS · 37 recommendations
My AI Front Desk - AI Phone Receptionist for Small Businesses
My AI Front Desk is a virtual receptionist software that automates scheduling and Q&A over the phone. It talks like a human. Customers can text it, call it, and ask it complex questions. It can schedule appointments and answer inquiries after-hours. It also offers various forwarding options for call centers and integrations with CRM tools for lead generation.
Alpaca
iOS · 22 recommendations
Alpaca
Get screenshots from your customers and understand problems immediately. In-app support makes it easy for your customers to find you. Solve problems by sharing screenshots and skip playing email ping-pong. Easy annotation with virtual pens and sticky notes make it fun for your customers to get in touch. Your customers are already there - start a conversation.
Teleform
iOS · 29 recommendations
Teleform - Visual Chatbot Builder for Telegram
Teleform is a no-code platform that empowers users to easily create, customize, and deploy engaging Telegram bots, streamlining digital communication with visual chatbot builder tools that eliminate the complexity of coding. Teleform offers an intuitive interface that simplifies the chatbot creation process from start to finish.
DearAI
iOS
DearAI - ChatGPT for Your Customers
DearAI is an AI solution to automate inbound customer interactions for B2B startups and SMBs. DearAI automates and integrates inbound sales, customer support, and customer insights collection. Unlike other solutions, our aim is to help B2B startups and SMBs grow: 1. Our solution collects customer insights data for business. With the data, business owners can understand more about customers and market. 2. We focus on human and chatbot collaboration.
Connext
iOS
Connext - The new way to outsource
We help companies build custom, dedicated support teams based on their exact needs. We handle the recruiting, HR, IT, facilities and provide co-management and consulting support along the way. Connext was originally established in 2014 to address specific pain points we experienced in the traditional outsourcing model. The company has grown from a local business services provider to a booming global enterprise with a growth rate exceeding 80%. Since 2019, we have doubled our growth and now support middle-market companies across the United States and Europe.
ChatNode
iOS
ChatNode - Train AI ChatBots on your own data.
ChatNode lets you train AI ChatBots on your own data. You can use multiple data sources like text, PDF or URLs. Chatbots can be embedded on your website or used internally You can try it for free, so enjoy :)
Simple Phones
iOS · 20 recommendations
Simple Phones - AI Phone Agent For Your Business
Forward your missed calls, or get a new number, and Simple Phones will answer it using AI. You'll get a phone agent created for your business for free. You just pay 19¢/min for any incoming calls, and you decide how much to pre-load your account with.
ThriveDesk
iOS · 33 recommendations
ThriveDesk
ThriveDesk is a simple, affordable help desk software for exemplary customer service, for a WordPress theme or plugin business, or a Bootstrap-based SAAS startup. ThriveDesk is the ideal solution to consider over Zendesk or Zendesk alternatives. Its built-in functionalities like shared inbox, CRM, Live chat, Reporting, Knowledge base, Email Signature Generator, and a lot more other integrations help you to track conversations and improve responsiveness smoothly.
Callbell Chat Widget
iOS · 34 recommendations
Callbell Chat Widget - Chat with visitors using messaging apps
Callbell chat widget allows website visitors to choose between popular Messaging Apps like WhatsApp, Facebook Messenger (Customer Chat plugin), Instagram Direct and Telegram to chat with your business (+ users analytics). It is free and easy to install.
Prodsight
iOS · 35 recommendations
Prodsight - Automated topic and sentiment analysis for Zendesk and Intercom
Prodsight automatically analyses every Intercom conversation for topics and sentiment to help your team: - Identify customer issues - Track feature requests - Prioritise product roadmaps - Inform marketing campaigns & much more...
Algomo
iOS · 28 recommendations
Algomo - Scale your customer service to all your markets
Hi all 👋 Did you know that 29% of businesses lose customers because they don’t offer multilingual support and that more than 90% of a website’s users prefer self-help tools over humans? Algomo.com is a zero-code customer service platform with an integrated multilingual chatbot that helps you expand internationally, reduce your customer service costs, and generates meaningful content recommendations for your website to optimize your SEO. Here is a 2-minute demo video of the technology. We are now accepting early sign-ups for our beta launch and we are also building a customer waitlist. You can sign up for our beta program by sending an email to [email protected] and in exchange you will get $1000 worth of credits to spend after our beta period is over, and of course free usage throughout that period. We will be limiting this offer to the first 100 accounts only. Looking forward to having you onboard and helping us shape our product!
Channels
iOS · 32 recommendations
Channels - Power up your customer service
Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels you can... Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: Call recordings - so you can always come back to an important conversation and lose no important detail International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from Affordable call rates - so your customer service solution doesn’t hurt your wallet IVR - so your customers get straight to the right agent Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations!
Interakt
iOS · 12 recommendations
Interakt - Simple Customer Engagement Platform
Interakt makes customer engagement easy. Engage and convert all your online site visitors into loyal customers via emails, notification, LiveChat, helpdesk and more.